Refund policy
Returns & Refund Policy
Last updated: August 2026
Made to Order All Simple products are made to order by our print-on-demand partner. Because each item is produced specifically for you, we are unable to accept returns or exchanges for reasons such as change of mind or incorrect size selection. Please check our size guide carefully before ordering.
Faulty or Incorrect Items If your item arrives damaged, defective, or is not what you ordered, we will make it right. Please contact us within 14 days of receiving your order with:
- Your order number
- A description of the issue
- A photo of the item
We will arrange a replacement or full refund at no cost to you.
Cancellations Orders can only be cancelled within 24 hours of being placed, before production begins. After this window, we are unable to cancel or modify your order.
Refund Processing Approved refunds will be processed to your original payment method within 5–10 business days.
Your Rights Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.
Contact To raise a return or refund request, please contact us via the contact page on our website.